What is remote support?
- We connect through the Internet to your device to provide service just as if a technician was there servicing the device
Do you see everything on my screen?
- In short yes we do. Please close any open documents before connecting to us for privacy.
Do you go through my personal files?
- No we do not. We do not open, look or search your personal content.
- If you request us to look at a personal document for assistance, we need your explicit permission first
Once I connect remotely to you, can you connect to me anytime?
- No we cannot. A remote session must be started by you and by your permission only. You must click an “allow” button before ee can connect.
What are your business hours of service?
- We are open Monday through Friday 9AM to 6PM
- Appointments are available outside our business hours
Do you offer 24 hour support?
- Not yet! We are currently expanding and will offer a 24 hour service soon
How much is your services?
- Every project is unique. We provide a quote before any work is commenced and agreed upon.
Are estimates really free?
- Absolutely! All support work appraisal is free of charge.
- We explain exactly what we do, what we offer and a solution tailored to your needs.
Do you collect personal data?
- The only information we collect is specific to the project and your contact information.
- We do not offer document storage, back up
- We only keep a record of our work we do for you
Do you store or collect my credit card information?
- No we do not. The payment process is conducted on your connection and without us watching or capturing your financial information.
- We do not store any financial information.
Do you warranty work?
- Yes we do, however, warranty is specific to the work done.
- Virus cleaning and performance enhancements can be undone or an Internet infection soon after we have completed our work. Limited warranty applies.
- Customer satisfaction is guaranteed or you don’t pay.
- All parts are under manufacture warranty
Are you qualified?
- Yes we are. All our technicians are industry certified.